Legals

The Music Den takes the safety and security of all our pupils very seriously.
Here you will find our legal information.

The Music Den takes the safety and security of all our pupils very seriously. Here you will find our legal information.

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.themusicden.co.uk

What Are Cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use Cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

The Music Den
76a High Street, Harpenden, Hertfordshire, AL5 2SP, United Kingdom.

This privacy policy sets out how The Music Den uses and protects any information that you give The Music Den when you use this website. The Music Den is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Music Den may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019.

What we collect

We may collect the following information:

• First and last name
• Contact information including email address and phone numbers
• Demographic information such as postcode
• Any other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping. 
• We may use the information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@themusicden.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please email us, info@themusicden.co.uk, as soon as possible. We will promptly correct any information found to be incorrect.

Thank you.

Our terms and conditions below give you a clear understanding of how The Music Den conducts it’s teaching practice.

•  Lessons are conducted on a weekly basis during term time only. On receipt of this agreement we will issue you with our timetable for the current academic year. Please note that lessons are not carried out on Bank Holidays. For more advanced students or students wanting extra lessons outside of the scheduled tutoring weeks, please let us know and we’ll do our best to facilitate it. Lesson fees will be reviewed in either September or April.

•  For your convenience, investment in lessons is spread out over 12 months via a monthly standing order of £91.67 (Roundwood Park School) and  £99.95 (The Music Den) payable on the 1st of each month and is based on 38 lessons per academic year. The monthly direct debit remains in place until notice to cancel has been received. (Please see bank details for any intermediate payments). In order to secure your slot we require a cancellation deposit of £183.34 (Roundwood Park School) and £199.90 (The Music Den). Lesson times will remain the same each week and once a time has been agreed with the student/parent, this will remain as your slot until further notice. If you can’t make some of the dates during the term and unable to commit to continued lessons, we may offer your slot to students on our waiting list. The standing order confirmation, cancellation deposit and signed booking form must be received prior to the 1st lesson in order to secure your slot.

•  Please note that we are not able to reschedule missed or cancelled lessons for any reason. Fees are non-refundable.

•  In the unlikely event one of our tutors has to cancel your lesson, you will of course not be charged. Occasionally, we may have to  reschedule lessons but will endeavor to minimise this as much as possible. If a mutually convenient time cannot be found, you will obviously not be charged. On occasion it maybe necessary to change tutor for a single or series of lessons to help us facilitate tutor
scheduling. However, this will be kept to a minimum and we will give you advance notice prior to the scheduled lesson time. For peace of mind, all out tutors are DBS checked. In the event of ‘force majeure’, severe weather disruption or any other ‘acts of god’ we will contact you prior to 10am on the day of tuition to inform you if lessons are to go ahead or be cancelled. We will also post this info
on our FB page – https://www.facebook.com/musicdenharpenden.

•  Termination of lessons requires written notice either via post or email. Once we receive a decision to stop lessons, the two-month cancellation deposit then comes into effect. If we fill the slot within that period, a pro-rata refund for the remaining lessons will be issued within 28 days. Please be aware that we will endeavor to fill the slot with another student as quickly as possible so the final lesson date may vary.

•  For lessons at The Music Den students are to arrive no sooner than five (5) minutes before their lesson time and are to be picked up no later than five (5) minutes after their lesson. In order to minimise disruption to lessons, please wait on the chair provided in the lobby area. If you are running late because of unforeseen circumstances, please email info@themusicden.co.uk to let us know.

•  Parents are responsible for making sure that their child makes it safely from their car to the front door and that their child returns safely to the car and/or care of their Parent/Guardian.

•  Lessons are taught on a back-to-back basis, so it is regrettable that any lateness will not be added to the lesson time. For example, if you are 10 mins late for a 30-minute lesson, you will only receive the remaining 20 mins.

•  You agree to The Music Den using images or video of you or your child for the purposes of advertising and marketing. Please advise us via email  – info@themusicden.co.uk if you’d like to opt out of this.

To keep informed of everything happening at The Music Den please follow us on our social media feeds.

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.themusicden.co.uk

What Are Cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use Cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

The Music Den
76a High Street, Harpenden, Hertfordshire, AL5 2SP, United Kingdom.

This privacy policy sets out how The Music Den uses and protects any information that you give The Music Den when you use this website. The Music Den is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Music Den may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019.

What we collect

We may collect the following information:

• First and last name
• Contact information including email address and phone numbers
• Demographic information such as postcode
• Any other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping. 
• We may use the information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@themusicden.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please email us, info@themusicden.co.uk, as soon as possible. We will promptly correct any information found to be incorrect.

Thank you.

Our terms and conditions below give you a clear understanding of how The Music Den conducts it’s teaching practice.

•  Lessons are conducted on a weekly basis during term time only. On receipt of this agreement we will issue you with our timetable for the current academic year. Please note that lessons are not carried out on Bank Holidays. For more advanced students or students wanting extra lessons outside of the scheduled tutoring weeks, please let us know and we’ll do our best to facilitate it. Lesson fees will be reviewed in either September or April.

•  For your convenience, investment in lessons is spread out over 12 months via a monthly standing order of £91.67 (Roundwood Park School) and  £99.95 (The Music Den) payable on the 1st of each month and is based on 38 lessons per academic year. The monthly direct debit remains in place until notice to cancel has been received. (Please see bank details for any intermediate payments). In order to secure your slot we require a cancellation deposit of £183.34 (Roundwood Park School) and £199.90 (The Music Den). Lesson times will remain the same each week and once a time has been agreed with the student/parent, this will remain as your slot until further notice. If you can’t make some of the dates during the term and unable to commit to continued lessons, we may offer your slot to students on our waiting list. The standing order confirmation, cancellation deposit and signed booking form must be received prior to the 1st lesson in order to secure your slot.

•  Please note that we are not able to reschedule missed or cancelled lessons for any reason. Fees are non-refundable.

•  In the unlikely event one of our tutors has to cancel your lesson, you will of course not be charged. Occasionally, we may have to  reschedule lessons but will endeavor to minimise this as much as possible. If a mutually convenient time cannot be found, you will obviously not be charged. On occasion it maybe necessary to change tutor for a single or series of lessons to help us facilitate tutor
scheduling. However, this will be kept to a minimum and we will give you advance notice prior to the scheduled lesson time. For peace of mind, all out tutors are DBS checked. In the event of ‘force majeure’, severe weather disruption or any other ‘acts of god’ we will contact you prior to 10am on the day of tuition to inform you if lessons are to go ahead or be cancelled. We will also post this info on our FB page – musicdenharpenden.

•  Termination of lessons requires written notice either via post or email. Once we receive a decision to stop lessons, the two-month cancellation deposit then comes into effect. If we fill the slot within that period, a pro-rata refund for the remaining lessons will be issued within 28 days. Please be aware that we will endeavor to fill the slot with another student as quickly as possible so the final lesson date may vary.

•  For lessons at The Music Den students are to arrive no sooner than five (5) minutes before their lesson time and are to be picked up no later than five (5) minutes after their lesson. In order to minimise disruption to lessons, please wait on the chair provided in the lobby area. If you are running late because of unforeseen circumstances, please email info@themusicden.co.uk to let us know.

•  Parents are responsible for making sure that their child makes it safely from their car to the front door and that their child returns safely to the car and/or care of their Parent/Guardian.

•  Lessons are taught on a back-to-back basis, so it is regrettable that any lateness will not be added to the lesson time. For example, if you are 10 mins late for a 30-minute lesson, you will only receive the remaining 20 mins.

•  You agree to The Music Den using images or video of you or your child for the purposes of advertising and marketing. Please advise us via email  – info@themusicden.co.uk if you’d like to opt out of this.

To keep informed of everything happening at The Music Den please follow us on our social media feeds.

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